Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions governing all payments made on our platform. By making any payment, you agree to be bound by this policy.
This policy applies to the following services:
• Prime Moderator subscription plans
• Placement services, including “Showcase Your Profile” and “Feature Your Events”
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2. General Refund Principles
All payments made on the platform are generally non-refundable, unless explicitly stated otherwise in this policy.
Refunds will only be considered under specific circumstances, including:
• System errors
• Platform-related technical issues
• Admin-side issues
Refunds will not be granted for:
• Change of mind
• Failure to use the service
• User inactivity
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3. Subscription Fees (Prime Moderator)
3.1 Subscription Plans
Prime Moderator subscriptions are available in the following options:
• Monthly
• 6-Month Plan
• Annual Plan
3.2 Refund Policy
All subscription payments are non-refundable once the subscription has been activated.
• No cooling-off period applies
• No prorated refunds will be provided
• Users may cancel their subscription at any time. However, access to subscription benefits will continue until the end of the current billing period, and no refunds will be provided for any unused time.
3.3 Renewal Policy
Subscriptions are not automatically renewed. Users must manually renew their subscription upon expiry.
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4. Placement Services (Showcase Your Profile & Feature Your Events)
4.1 Nature of Service
Placement services are based on time-specific booking slots, where selected placements (e.g., sliders or sidebars) are reserved in advance.
Once a booking is confirmed, the selected placement slot is considered secured and unavailable to others.
4.2 Refund Policy
All placement bookings are non-refundable once confirmed.
4.3 Image/Banner Submission & Changes
• Users are required to upload an image/banner during booking
• Any request to change the image/banner must be submitted at least 1 day before the placement start date
• If no update is received within this timeframe, the previously uploaded image will be used
• Once the placement has gone live, no changes to the image/banner are allowed until the booking period ends
4.4 Early Termination or Non-Usage
• No refunds will be provided if the user chooses to stop the placement early
• No refunds will be provided for unused or partially used booking periods
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5. Content Rejection & Policy Violations
All submitted content (including images and banners) must comply with platform guidelines.
If content is rejected before going live due to a violation of rules:
• A full refund will be issued
If content is removed due to violations after it has gone live:
• No refund will be provided
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6. Platform-Initiated Refunds
Refunds may be granted under the following circumstances:
• The service cannot be delivered due to system errors
• Technical issues prevent the placement from being displayed
• Errors caused by the platform or administrative team
Each case will be reviewed accordingly.
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7. Refund Process
To request a refund under eligible circumstances, users must contact the platform via our Contact Us page and provide:
• Order or transaction details
• Description of the issue
Approved refunds will be processed within 7 to 14 business days.
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8. Payment Processing
Refunds, where applicable, will be issued to the original payment method used during the transaction.
Processing times may vary depending on the payment provider (e.g., bank or payment gateway).
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9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time.
Continued use of the platform after changes are made constitutes acceptance of the revised policy.
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10. Contact Us
If you have any questions regarding this Refund Policy, please contact us via our Contact Us page.